Return Guidelines

There are three parts to Create-NRG; you, the planet, and us.

When you are happy with your purchase then the planet is breathing easier because you are using renewable energy and we are glad to be accomplishing our mission.

So to make sure you are completely satisfied with your purchase, we offer a 30 day money back guarantee, as described in the two scenarios below.

Within 30 days of placing your order:

1.     You receive the item you ordered and realise, without even opening the box or packaging that it is not exactly what you were looking for then we will refund you the price you paid for that item.

2.     You receive the item you ordered, open the box and/or package, use it a couple times and realize that it is not exactly what you were looking for and it is still in like new condition then you can return it and you will be refunded the original price minus a 20% restocking fee.

Any items damaged due to reasons not covered under warranty cannot be accepted back for a refund.
Any associated shipping fee is your (the buyer’s) responsibility.
Also, due to the nature of the product and health and hygiene issues, we do not offer refunds on the OKO water bottles.

Please contact us before sending back any products.

Thank you for your understanding and we look forward to helping our planet breath easier with you!